Contact Us
We appreciate your questions and feedback about the Empire Pass, Patriot Plan, Access Pass, and Lifetime Liberty Pass programs. Our office is open Monday through Friday during normal business hours. Our small but dedicated department is committed to providing you with the best customer service possible.
Please leave a message when calling, as we are likely assisting other customers, and we will return your call in the order it was received.
Empire Pass & Patriot Plan
For the fastest response, please email empirepassport@parks.ny.gov with details regarding your inquiry.
If you are unable to email, please call 518-474-0458 and leave a message with your name, phone number and reason for your call. We will call you back in the order calls are received. This may take up to 2 business days, depending on call volume.
Prior to sending your inquiry, please refer to our Frequently Asked Questions to find helpful information about the Empire Pass.
Lifetime Liberty Pass
For the fastest response, please email LifetimeLibertyPass@parks.ny.gov with details regarding your inquiry.
If you are unable to email, please call 518-474-2324 and leave a message with your name, phone number and reason for your call. We will call you back in the order calls are received. This may take up to 2 business days, depending on call volume.
Prior to sending your inquiry, please refer to our Frequently Asked Questions to find helpful information about the Lifetime Liberty Pass.
Access Pass
For the fastest response, please email accesspass@parks.ny.gov with details regarding your inquiry.
If you are unable to email, please call 518-474-2324 and leave a message with your name, phone number and reason for your call. We will call you back in the order calls are received. This may take up to 2 business days, depending on call volume.
Prior to sending your inquiry, please refer to our Frequently Asked Questions to find helpful information about the Access Pass.